In order to minimize waiting time, patients are seen by appointment only. Emergencies, of course, will be worked into the schedule as needed. When you call for an appointment you will be asked the nature of the visit. This information is important to determine the length of the visit; again to minimize the patient’s waiting time. If you are unable to keep an appointment we request at least 24-hours notice of cancellation. This courtesy allows us to give your appointment time to another child and at the same time reschedule you for a more convenient time.
Phone Calls and Messages
The telephone is an important and effective means of communication. Answering your questions about your child’s health is an important part of our service. We encourage you to call if you have questions or concerns. Your call will be handled by one of our trained pediatric nurses, who will discuss your needs with you. When your question or problem is a medical one, the nurse will discuss it with us and then return your call with our advice or answers to your questions.
The quickest and easiest way to obtain a refill of medicine is to call your pharmacy and have them request authorization from our office. Certain restricted drugs, such as Ritalin, require a new handwritten prescription and cannot be renewed by phone. As a general rule, we do not renew Antibiotic prescriptions unless it is documented in the patient’s medical record. An examination by your physician will be necessary for any illness requiring antibiotic treatment. Please note that when requesting prescriptions or refills we require (72) seventy-two hours notice.
We believe our fees are reasonable and customary for Pediatric services. Please contact our business office with any questions or concern with your personal billing.
- Non-Payment of Co-Pay $10.00
- Returned Check Fee $45.00 (your method of payment will then be cash/credit or debit only)
- No Show Appointment Fee
- 1st Offense $25.00
- 2nd Offense $50.00
- 3rd Offense Dismissal
- No appointments will be scheduled until fees are paid in full.
- Year end detailed receipts for taxes $3.00 per patient
- Copy of Medical Records
- $1.00 a page 1-25- $0.50 a page 26-50
- $0.25 a page 51-75
- No charge 75+ pages
- Completion of All Paperwork $25.00
Please note that when requesting copies of medical records, immunization records, prescriptions or refills we require (72) seventy-two hours notice. All Copies and Paperwork will be completed 10-14 business days from time of signed request received.
Notice to our patients
Due to our contractual agreements with insurance companies and State Law, all co-pays MUST be collected at the time of service. All deductibles must also be collected after filing with your insurance. (All deductibles will be collected at the time of service if we are not a participating provider with your insurance company) Failure to pay the designated co-pay amount set by your insurance company will result in an additional charge. We will be enforcing a non-payment of co-pay fee. This fee will be an additional charge added to your total for those particular day’s charges. This fee does not waive your co-payment. Sunshine Pediatrics, P.C. does not participate in legal issues i.e. divorce, accidents or other legal issues all payments are expected in full at the time of service from the Guardian or approved person bringing the patient to Sunshine Pediatrics P.C.